Archive for category Telecommunications

I rode the Google staff shuttle bus!

I'm on a Gray Line bus out of San Francisco, en route to Yosemite National Park. There is FREE wifi on the bus – amazing! San Francisco really would be the place to live if you were tech minded.

The bus driver just commented that the reason this bus has WiFi is that it does double-duty as the shuttle bus for Google employees! He showed me the WiFi setup — it was installed by a particular Google engineer and has four mobile broadband cards — Sprint, Verizon, AT&T and some other network attached to a WiFi router with auto-failover in case of no coverage on one of the networks. All I can say is thank you Mr or Ms Anonymous Google employee!!!

I've also decided not to use global roaming for data on my Blackberry while I'm here because it's easy enough to find WiFi hotspots here with reasonable pricing like $US15 per day — or free in some hotel lobbies. Of course, my Blackberry is practically useless with WiFi — I'd forgotten how atrocious the Blackberry WiFi implementation was. Most of the time it can't associate with a hotspot or it can associate but can't get an IP address (while other devices like a MacBook or iPhone have no problem associating).

I am therefore very glad that I also have an iPhone 3GS with me (on review loan from Optus, and before anyone asks: no, they didn't offer to provide global roaming access as part of the review!) In fact, I'm writing this post from the great WordPress app for iPhone.

I have also noticed that hotels in the US increasingly don't have wired Ethernet broadband in their rooms any more, instead having WiFi only. "So what?" you might ask. "Isn't that more convenient?" The answer is no; it means you have to pay for each device you want to connect separately. Although hotels with wired Ethernet have the same rules, you can get around the per-device charging restriction by using a WiFi router plugged in to the Ethernet port. Can't do that with WiFi only hotels.

 I rode the Google staff shuttle bus!

 I rode the Google staff shuttle bus!

 I rode the Google staff shuttle bus!

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Voicemail is dead.

Oh, yes, yes, yes, yes, YES! Michael Arrington of TechCrunch has it SO right in his article, Think Before you Voicemail. I could not agree more! Voicemail is a horrible relic of the 90s from an era before everyone had email at their fingertips, and it must DIE!

My particular tactic at work is to have a 90 second voice greeting that really, really, slowly and laboriously tells people that I really prefer email to voicemail, and repeats my email address numerous times, including spelling it out in full. And if people suffer through that all the way, I say: "I am often away from my desk or travelling and may not get your voicemail for days or weeks … however I have a mobile phone with email, so that is always the best way to reach me … but leave your message, if you want."

Comically, the only people who ever leave me messages are bubbly junior PR people who are ringing to follow up to check that I got such and such a press release. Clearly, they don't care whether I got the message or not, as long as they can tick the box on their client billing form that says they followed up with me.

Another good thing I discovered for avoiding voicemail in my life: on my particular mobile phone plan (Optus Blackberry $79 cap plan), the Optus SurePage service can be billed into the cap. So, even though each operator-answered message that is taken down and SMSed to me costs $0.85, that can be billed as part of my $300 per month cap value. And since I never spend anywhere near $300 on my voice calls, those $0.85 pager-style text messages don't cost me any real money.

I'm sure it's not the same on all plans, and since it's a premium Optus service, I almost wonder if it's an oversight by Optus, but I'm glad it's that way, because now I never have to listen to voicemail on my mobile any more either — I just get an SMS with the message and a number I can click on to call back if necessary.

In short, I HATE VOICEMAIL, and even if it was massively overhauled and sent to my email and stuff, I'd still hate it, because listening to the messages and transcribing people's numbers, etc, takes up valuable time, and I wish they'd just email me instead.

It's nice for Michael Arrington — who is hugely influential in tech — to have come out and declared voicemail dead.

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